Privacy Policy – Alacards (eSIM App)

 

 

Last Updated: October 31st, 2025

 

 

1. Introduction

Alacards (“we”, “our”, “us”) provides eSIM services and related connectivity solutions through our mobile application and website (together, the “Service”). We are committed to protecting your privacy and handling your data responsibly. By using our Service, you agree to the practices described in this Privacy Policy.

 

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

1. Full name

2. Email address

3. Phone number

4. Payment information (processed through secure third-party payment processors; we do not store full card details)

5. Device identifiers

2.2 Usage & Technical Data

1. Device type and operating system

2. IP address

3. App activity logs

4. eSIM usage details (activation, plan usage, errors)

5. Location only when required by telecom regulations or to provide service availability information

2.3 Communication Data

1. Support tickets

2. Email or in-app messages

3. Feedback or survey responses

 

3. How We Use Your Information

We use the collected information to:

1. Provide and activate eSIM connectivity

2. Process payments and manage purchases

3. Verify your identity and prevent fraud

4. Improve the performance and reliability of our app

5. Deliver customer support

6. Send notifications regarding your plan, deposits, usage, or app updates

7. Comply with legal obligations (e.g., telecom or anti-fraud regulations)

4. Sharing Your Information

We may share your information with:

1. Telecom carriers / eSIM providers (for activation and connectivity)

2. Payment processors (for billing)

3. Customer support tools

4. Regulatory authorities, when required by law

We do not sell your personal information.

5. Data Retention

We retain your data only for as long as needed to:

1. Deliver the Service

2. Comply with legal obligations

3. Resolve disputes

4. Enforce our agreements

You may request deletion of your data at any time (section 8).

6. Security

We use industry-standard encryption and security measures to protect your data.

However, no online system is completely secure, and we cannot guarantee absolute protection.

7. International Data Transfers

Your information may be processed in countries outside your residence.

We ensure such transfers comply with applicable data protection laws.

 

 

8. Your Rights

Depending on your location, you may have the right to:

1. Access your data

2. Request correction

3. Request deletion

4. Withdraw consent

5. Object to certain processing

6. Request data portability

To exercise your rights: support@alacards.app

9. Children’s Privacy

The Service is not intended for children under 16.

We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Service means you accept the updated version.

11. Contact Us

For any questions:

support@alacards.app

​

Terms of Use – Alacards (eSIM App)

Last Updated: October 31st, 2025

 

 

1. Agreement to Terms

By accessing or using the Alacards app or website (“Service”), you agree to these Terms of Use. If you do not agree, do not use the Service.

2. Description of the Service

Alacards provides:

1. eSIM purchase and activation

2. Data connectivity plans

3. Account and usage management tools

4. Customer support for eSIM services

Service availability depends on third-party carriers and may vary by country.

3. User Responsibilities

You agree to:

1. Provide accurate information

2. Use the Service legally

3. Not resell or misuse eSIM profiles

4. Not attempt to hack, reverse engineer, or manipulate the system

5. Not use the Service for fraudulent or abusive activities

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Any activity under your account is your responsibility.

5. Payments & Billing

1. All purchases are final unless required by law.

2. Prices, taxes, and fees may vary by region.

3. You authorize us to charge your payment method for eSIM purchases, subscriptions, or data plans.

4. Subscription plans renew automatically unless canceled.

 

 

6. Connectivity & Coverage

Connectivity may depend on:

1. Network congestion

2. Carrier restrictions

3. Device compatibility

4. Local regulations

We are not responsible for network outages or performance failures caused by carriers.

7. Intellectual Property

All content, trademarks, and software in the app are owned by Alacards or licensed partners.

You may not copy, modify, or distribute them without permission.

8. Limitation of Liability

To the maximum extent permitted by law:

1. Alacards is not liable for indirect, incidental, or consequential damages

2. Our total liability will not exceed the amount you paid in the last 6 months

9. Suspension or Termination

We may suspend or terminate your account if you:

1. Violate these Terms

2. Engage in fraud or abuse

3. Use the Service in a prohibited manner

10. Governing Law

These Terms are governed by the laws of USA, Wyoming.

Any disputes will be handled in courts located in USA, Wyoming.

11. Changes to Terms

We may modify these Terms at any time.

Continued use of the Service means you accept the updated version.

12. Contact

 support@alacards.app